Privacy policy

Nia Scents Privacy Policy

Nia Scents respects your privacy and is committed to protecting the personal information you provide when shopping with us or interacting with our website.

This Privacy Policy explains what information we may collect, why we collect it, how we use it and the choices available to you.

Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Your name

  • Phone number

  • Email address

  • Delivery or pickup information

  • Billing information

  • Order details

  • Payment-related information required to process your transaction

  • Messages or information you send to our customer service team

  • Information you provide when subscribing to marketing communications

Our website may also automatically collect certain technical information, such as device information, browser type, IP address and information about how visitors interact with the website.

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.

  • Confirm payments.

  • Arrange delivery and pickup.

  • Contact you about your order.

  • Provide customer support.

  • Process eligible exchanges or returns.

  • Improve our website, products and customer experience.

  • Prevent fraud, misuse or unauthorized activity.

  • Send marketing communications where permitted and where you have provided the necessary consent.

  • Comply with applicable legal and regulatory requirements.

Payment Information

Payments may be processed through third-party payment providers.

Nia Scents does not need to store your complete payment card or payment credentials where those details are processed directly by the relevant payment provider.

Your payment information may therefore be subject to the privacy policies and terms of the relevant payment provider.

Delivery Providers

To fulfil your order, we may share necessary information with delivery or pickup providers.

This may include your name, phone number, order information and delivery or pickup details.

We only share information reasonably necessary to fulfil the relevant service.

Shopify and Other Service Providers

Our online store is operated using third-party technology and services that help us operate the website, process orders, manage payments, analyse website activity and provide other business functions.

These service providers may process personal information on our behalf in accordance with their applicable policies and contractual obligations.

Marketing

If you choose to receive marketing communications from Nia Scents, we may use your contact information to send you information about new scents, offers, promotions and other Nia Scents updates.

You may unsubscribe from marketing communications at any time.

Cookies

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website traffic and improve your shopping experience.

Some third-party services integrated with our website may also use cookies or similar technologies.

Protecting Your Information

We take reasonable measures to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including rights to:

  • Know how your personal information is being used.

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion where legally applicable.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint concerning how your personal information is handled.

Kenya's Data Protection Regulations specifically contemplate privacy policies covering matters such as the information collected, data-subject rights, complaints, lawful processing purposes, third-party transfers and retention.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with legal obligations.

Children's Information

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

For privacy-related questions or requests, contact:

Nia Scents
 Email: info@niastudio.store
 Website: niastudio.store